Privacy Policy

DocuSync Pte Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document services in compliance with Singapore's Personal Data Protection Act (PDPA) 2012.

1. Information We Collect

We may collect personal data that you voluntarily provide to us when you:

• Register for our services
• Submit documents for processing
• Contact our customer service
• Participate in surveys or promotions

The types of personal data we collect may include:

• Full name and contact information (email, phone number, address)
• NRIC/FIN/Passport details for verification purposes
• Payment information (credit card details are processed securely by our payment partners)
• Document contents submitted for our services

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our document services
• Process transactions and send related information
• Verify client identity as required by Singapore law
• Improve our services and develop new features
• Communicate with you about services, offers, and updates
• Comply with legal obligations and prevent fraudulent activities

3. Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services for us (e.g., payment processing, document delivery)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with any merger or sale of company assets
• With Your Consent: For any other purpose disclosed with your permission

4. Protection of Your Information

We implement appropriate technical and organizational measures to protect personal data, including:

• Secure servers with enterprise-grade firewalls
• 256-bit SSL encryption for data transmission
• Access controls and audit logging
• Regular security assessments and penetration testing

All document storage complies with IMDA's Infocomm Media Development Authority standards for data protection.

5. Retention of Personal Data

We retain personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. Our standard retention periods are:

• Client records: 7 years from last transaction
• Document copies: 3 years from service completion
• Financial records: 5 years as required by IRAS

6. Your Data Protection Rights

Under Singapore's PDPA, you have the right to:

• Access and receive a copy of your personal data
• Correct any inaccurate or incomplete data
• Withdraw consent for data processing
• Request deletion of your personal data (subject to legal requirements)

To exercise these rights, please contact our Data Protection Officer at dpo@reyini-movuce.sbs.

7. International Data Transfers

For international document services, your data may be transferred to and processed in countries outside Singapore. We ensure all transfers comply with PDPA requirements through:

• Binding Corporate Rules for intra-company transfers
• Standard contractual clauses with third parties
• Explicit consent for specific transfers when required

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with an updated "Last Updated" date. We encourage you to review this policy regularly.

9. Contact Us

For questions about this Privacy Policy or our data practices, please contact us at:

Data Protection Officer
DocuSync Pte Ltd
101 Cecil Street, #23-10 Tong Eng Building
Singapore 069533
Email: dpo@reyini-movuce.sbs
Phone: +65 028468957